IMPACT Group Client Success
Demonstrating Proven Results
Since 1988, IMPACT Group has developed a core competency in planning and supporting small to large scale projects. We have created a structure that allows for flexibility and nimbleness around meeting and exceeding our clients’ needs. Some examples that demonstrate our capabilities include the following:
Successfully Supporting the Largest Outplacement Program To Date
In 2006, IMPACT Group provided outplacement services to more than 110,000 auto workers. The original plan was to offer the services in groups of 25,000 employees, but that changed to one large offering of 110,000 with just three days prior to notification. IMPACT Group successfully delivered the world’s largest outplacement program in terms of size, scope and complexity.
Exceeding Expectations: Comprehensive Support via a Cost-Effective Model
In 2006, IMPACT Group introduced eDelivery to a large telecommunications company that was currently using an office-based model. The service model is distinguished by significant cost savings and high customer satisfaction and was developed with an understanding of the needs of workers in technology and telecommunications sectors. The model offered the organization a savings of 20.4% on lower management programs and a 28.4% savings on middle management programs. The company adopted the delivery model employee-wide and satisfaction ratings among outplacement candidates rose from an overall average rating of 3.7 to 4.0. In the year since implementation, those still in job search at the end of their program has dropped from 65.10% to 31.63%. Client renewed contract in May 2009 for three years.
Exceeded Special Attrition/Early Retirement Goal for 34,000+ Individuals
In 2008, IMPACT Group worked with a large automotive manufacturer to support an Early Retirement/Special Attrition offering. Services were delivered all over the United States through personal career and retirement transition consultants. IMPACT Group successfully worked with more than 8,000 individuals from the automotive manufacturer, and most of that volume occurred over a 3-month period. In addition to one-on-one outplacement services, IMPACT Group also facilitated 22 opportunity expos and job fairs available to over 35,000 people. With minimal planning time and constantly changing dates for the job fairs, the events were executed flawlessly. As a result, affected workers were provided with a "soft landing" that helped them stay focused, stay positive and move forward in their job search; the client exceeded its goal of offer acceptance. Services were delivered in 45 locations, from Maine to Hawaii, where IMPACT Group was the sole provider. Satisfaction ratings among outplacement candidates were at an overall average rating of 4.0 (out of a 5.0 scale).
Improved Customer Satisfaction via Unique Service Model
In 2009, a F500 insurance services' provider and long term client of IMPACT Group moved from offering a choice of office and eDelivery services to all eDelivery services (with the exception of executive level and some group workshop/hourly-level individuals). In the first six months of 2009, IMPACT Group has worked with more than 2.5 times the number of transitioned employees in six months (equivalent to the last three years) across the US and Canada. In this six month timeframe, quality evaluation scores improved from 3.9 to a 4.25 (out of a 5.0 scale).
Group Move Support Services Helps Families and Company Acceptance Level
IMPACT Group designed and implemented a system of highly coordinated support for 955 employees involved in a group move. Employees were impacted by the closure of two research and development facilities in the Midwest and offered an opportunity to relocate, with the majority of opportunities available at the company's corporate headquarters in the Northeast. IMPACT Group worked closely with company contacts, the company's relocation management company and large local employers in destination cities to create a system of support and services. Many of IMPACT Group's activities focused on assisting employees and spouses/partners with pre-decision support, including researching resources available in the destination cities, providing assistance with discovery visits and offering onsite job fairs. IMPACT Group's services for employees accepting the move included acclimation and dual career support programs for employees and their families. Because many spouses/partners were of a research/academic background, IMPACT Group partnered with local universities to develop opportunities. IMPACT Group research resulted in job and networking interviews with respected leaders in the academic and research community. Overall, IMPACT Group's efforts resulted in an 82.5% acceptance level and overall recipient satisfaction of 98%.
Supporting A Diverse Talent Pool
Since 2001, IMPACT Group supported the organization’s diversely skilled employee population (sales, engineers, IT, electronic manufacturers) all over The Americas (Illinois, Texas, Colorado, California, North Carolina, Florida, Puerto Rico and Mexico) with eDelivery career transition support. Due to our unique service delivery model, IMPACT Group was able to provide group workshops coupled with one-on-one career consulting support no matter where the employee was located. Overall satisfaction ratings among outplacement candidates exceeded expectations with a 4.0 out of a 5.0 scale. Since 2003, IMPACT Group provided outplacement support to this organizations’ diverse talent pool. Support was provided to senior management, product management/marketing, Information Technology, engineers and sales both domestically (Texas, Illinois, Tennessee, Wisconsin, North Carolina, Pennsylvania, California, Massachusetts) and internationally (Australia, New Zealand and Mexico). By utilizing IMPACT Groups' eDelivery outplacement support, 80% of individuals found employment (8% retired, 8% returned to school). Overall satisfaction ratings among outplacement candidates exceeded expectations with a 4.0 out of a 5.0 scale.